Customer Service and Collections Team

The Customer Service and Collections Team at Gateway One Lending & Finance is dedicated to managing and supporting customer interactions, loan servicing, asset recovery, and collections efforts. This team ensures prompt and empathetic customer service, assesses and adjusts credit and loan agreements, handles recovery and litigation processes, and works to effectively remarket and manage repossessed assets. Their goal is to balance customer satisfaction with the company's financial health, making informed decisions tailored to individual cases.