Thomas Ross

Vice President Of Customer Experience And Enablement at GBG

Thomas Ross has over two decades of experience in technical and customer experience roles across various industries. Currently serving as Vice President of Customer Experience and Enablement at GBG Plc, responsibilities encompass the development of professional services and customer collaboration. Formerly held positions include Director of Solutions Engineering and Professional Services, Manager of Solutions Engineering, and Lead Solutions Engineer, where contributions included team expansion and sales process redefinition. Previous roles at Kaspersky Lab included Global Technical Operations Solutions Manager and Manager of Consumer Services, focusing on product strategy and technical support. Early career experience includes positions as Systems Administrator at Neurometrix, Senior Technician at Visiting Geeks, and PC Support at State Street Global Advisors, with expertise in IT infrastructure, application development, and customer support. Thomas Ross is self-taught with no formal degree.

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