Samantha Lozano

Samantha Lozano is an experienced professional in customer service and operations management, currently serving as the Vice President of the Contact Center at GECU since April 2019. Previous roles at GECU include Contact Center Manager and Contact Center Assistant Manager. Prior to GECU, Samantha held the position of Operations Manager at Apogee Retail, LLC, overseeing daily call center operations and managing a team of supervisors and frontline employees. Samantha's earlier experience includes roles at Blood Systems, where responsibilities spanned from Donor Outreach Supervisor to Training Coordinator and Donor Outreach Call Floor Leader. Educational qualifications include a Bachelor of Business Administration in Human Resources Management from The University of Texas at El Paso and an Associate's degree in Accounting and Business/Management from El Paso Community College.