Sarah Lynch

Sarah Lynch is an accomplished Senior Designer specializing in Conversational AI at GEICO since April 2024, bringing extensive expertise in conversation design from previous roles at Versay Solutions and GM Financial, where Sarah contributed to NLU systems and digital product development, respectively. At Versay Solutions, Sarah managed a multi-lingual IVR system, working on intent structures and model training. Their design initiatives at GM Financial included enhancing digital refinancing experiences and transforming online application processes. Additional experience includes freelance UX/UI design, co-organizing the Austin Chat UX Meetup, and a diverse background at IBM encompassing project management, conversational design, and application support. Sarah holds a Bachelor of Arts in Linguistics from the University of Oklahoma and a UX Design Immersive Certificate from General Assembly, underlining a solid foundation in design and technology.