General Entertainment Authority - GEA
Waleed AlKhanfour is currently the Customer Protection Department Manager at the General Entertainment Authority (GEA), overseeing monthly/yearly production reports and enhancing customer journeys. Prior roles at GEA include acting manager and senior customer protection, where Waleed was responsible for analyzing complaints, managing several units, and collaborating with internal departments for process improvement. Waleed also serves as a Senior Specialist at CX Saudi and a Supervisor at Ehtemam Center, managing complaints and training departments. Previous experience includes senior quality control roles at Allianz Saudi Fransi and customer complaints positions at Tawuniya. Waleed holds a Bachelor's degree in English Language and Literature from Imam Muhammad ibn Saud Islamic University and is pursuing an MBA at Dar Al Uloom University.
This person is not in the org chart
This person is not in any teams
General Entertainment Authority - GEA
GEA is one of the initiatives emanating from the Kingdom’s vision of 2030, which was established by a supreme order on the 30th of Rajab, 1437H corresponding to the 7th of May 2016, to organize and develop the entertainment sector and support its infrastructure in the Kingdom, in cooperation with various governmental sectors and private entities, in accordance with its strategy aimed at improving the quality of life in our beloved Kingdom. GEA will draw the profile of this sector, define its vision, and meet the aspirations of the community members, considering the values, customs, and traditions of the Saudi society. This sector plays a pivotal role in providing inclusive entertainment options that suit all segments of the society and positively support the national economy by providing job opportunities, raising the level of investment, enriching national content, and strengthening the community system, thus achieving the vision of the sector by enriching life and drawing joy around the Kingdom.