Kelvin Richardson

Kelvin Richardson possesses extensive experience in customer service and technical support across various industries. Currently serving as a Complaint Resolution Specialist at GM Financial since December 2015, Kelvin focuses on troubleshooting issues faced by Leasing and Retail agents and their customers regarding online profile access. Prior to this role, Kelvin was a Customer Experience Advocate I at Nationstar Mortgage, where responsibilities included the preparation and tracking of mortgage documents for electronic imaging. Earlier career experience includes positions as a Technical Support/SME at Sprint and Customer Service Specialist at AT&T, along with a foundational role as a Distribution Clerk at the United States Postal Service. Kelvin is also pursuing a Bachelor's Degree in History from Columbia College, expected to complete in August 2025.