Richard N.

Richard N. is an experienced professional in digital transformation and client success management, currently serving as Associate Manager of Digital Transformation at General Motors since May 2024. Prior to this role, Richard functioned as Program Leader for Incubation & Improvements at Cruise and held the position of CX Lead at Lemonade, overseeing a team dedicated to enhancing customer experience. Richard's background includes managerial roles at Indeed.com, Newtek Business Services Corp., and ImageFIRST, as well as operations at Youngs Market Company and service experience in the US Army. Richard is pursuing a Master of Business Administration from Walden University, expected to be completed in July 2025.