Mehtap Şenyurt

Mehtap Şenyurt currently serves as a Customer and Distribution Channel Experience Senior Specialist at Generali Sigorta, a position held since January 2014. Responsibilities include overseeing customer satisfaction measurement through NPS surveys, managing the Medallia platform, and generating detailed reports and analyses on NPS interactions. Additionally, Mehtap Şenyurt coordinates Lifecycle content with agencies, plans blog content, and manages communication processes related to policies and customer campaigns. Prior to this role, experience includes managing the complaints process within the company and conducting customer satisfaction surveys, as well as handling sales for various insurance products. Mehtap Şenyurt also held a position in Public Relations at Tasarı Eğitim Kurumları between November 2011 and June 2013. Educational background encompasses studies at Çanakkale Onsekiz Mart University, Anadolu University, and Istanbul University.