Jennifer Banks, MBA

Jennifer Banks, MBA has a diverse work experience in the customer experience and training and development field. Jennifer is currently the Director of Customer Experience at Generation Tux, a position they have held since June 2023. Prior to this, they worked at Tailored Brands, Inc. where they held various roles including Store Training and Development Manager from June 2020 to June 2023, Sr. Manager Talent Development and Learning from August 2019 to January 2023, and Manager of Training and Development for the Contact Center from March 2015 to August 2019. Before their time at Tailored Brands, Inc., Jennifer worked at The Men's Wearhouse, Inc. where they held positions such as Supervisor of Training and Development for Contact Center from February 2013 to March 2015, Supervisor of Training and Development for the Contact Center from August 1998 to January 2013, and Supervisor of Customer Relations from August 1998 to July 2012. Overall, Jennifer Banks has over 20 years of experience in training and development, specifically in the retail industry.

Jennifer Banks, MBA has an extensive education history. Jennifer obtained their Associates degree in Accounting from the University of Phoenix from 2006 to 2008. Jennifer then pursued their Bachelor's degree in Business Marketing from the same institution, graduating between 2008 and 2010. Jennifer continued their education and achieved a Master of Business Administration (MBA) degree from the University of Phoenix, completing their studies in the period from 2010 to 2012. Their educational journey culminated in the attainment of a Doctor of Philosophy (PhD) in Organizational Leadership from the University of Phoenix, which they accomplished between 2012 and 2020.

In addition to their academic degrees, Jennifer has also acquired several certifications. In March 2023, they obtained certifications in Data-Driven Learning Design, Gamification of Learning, Hiring and Supporting Neurodiversity in the Workplace, Instructional Design: Adult Learners, Instructional Design: Needs Analysis, and Learning Articulate Rise. These certifications were awarded by LinkedIn.