Shrawan Phuyal

Shrawan Phuyal has experience working as a Service Delivery Manager at Each Person since April 2020. In this role, they maintain positive customer relationships, identifies customer needs, and oversees service delivery within the business context. Shrawan also leads the service delivery team, manages conflicts, and ensures efficient process and task execution.

Prior to that, Shrawan worked at Genese Solution starting in January 2019 as a Project Manager. Here, they were responsible for project ownership and delivery from initiation to handover and closure. Shrawan successfully managed projects within budget, scope, quality, and defined timelines. Shrawan also handled project planning and resource allocation across multiple teams.

Before becoming a Project Manager, Shrawan served as a Quality Assurance Specialist at Genese Solution starting in September 2017. In this role, they maintained system quality based on specifications and business requirements. Shrawan applied defect prevention techniques, defect reduction methods, and direct fault detection and removal.

Overall, Shrawan Phuyal has a strong background in service delivery management, project management, and quality assurance.

Shrawan Phuyal completed their Bachelor's degree in Computer Science and Information Technology from MBM College between 2014 and 2018. In addition to their formal education, they obtained various certifications, including the Product-led Certification from Pendo.io in May 2023, the Certified ScrumMaster (CSM) certification from CertiProf in April 2021, the Amazon Web Services Developer - Associate certification from Amazon Web Services (AWS) in November 2018, and the Certified ScrumMaster® (CSM®) certification from Scrum Alliance® in September 2019.