Anil Katikanani

Anil Katikanani serves as the Senior Director of Customer Success & Services at Genesys since April 2022, with a focus on overseeing customer success and professional services revenue. Prior to this role, Anil held multiple positions at NTT Ltd. from May 2014 to February 2022, including leading complex transition programs and managing a portfolio of high-value client projects worth over 150M USD. Anil's extensive experience also includes significant roles at Verizon Digital Media Services and BT, where responsibilities encompassed program management, business transformation, and supplier management. Anil holds an MBA from Kennedy-Western University and has completed the Transformational Leadership Program at The Wharton School, along with other educational credentials in advanced computing and engineering.