Clay Tison is a seasoned leader in customer experience and digital transformation, currently serving as Senior Director of Customer Success Digital Transformation at Genesys. They lead a global team focused on creating user-centric web experiences and have successfully implemented innovative strategies resulting in significant cost savings and increased customer engagement. With previous roles at E-Z Data, Mission Health Systems, and Genesys in various leadership positions, Clay has demonstrated expertise in program management, technical writing, and product adoption. They hold a Master of Music in Classical Guitar Performance from the University of Southern California and are actively involved in advocating for Diversity, Equity, and Inclusion initiatives.
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