Mauricio Silva Bravo

Mauricio Silva Bravo is a seasoned professional in customer success management and operations within the telecommunications sector, currently serving as Senior Customer Success Manager for LATAM at Genesys since March 2024. Previously, Mauricio held various managerial roles at Claro Chile S.A. from January 2009 to April 2023, including roles focused on client attention strategies and digital channels that aimed to enhance customer satisfaction, reduce complaints, and optimize operational performance. Additional experience includes positions such as General Manager at Telemarketing Golden Line S.L., and service management roles at ADT Security Services, Terra, and Smartcom PCS. Mauricio's educational background includes a Business Analytics certification from the University of Cambridge and a degree in Engineering with a focus on business administration from Duoc UC.