Sarah McAughey

Sarah McAughey is an accomplished Senior Engineering Program Manager at GeoComply, with extensive experience in incident management, customer success, and technical support operations. Since November 2020, Sarah has implemented a structured root cause analysis framework and utilized data analytics to enhance process efficiency. Prior roles include Program Manager at Sherweb, Specialist in Change & Deployment at CN, and various managerial positions at Income Access, where Sarah focused on operational improvement and team development across customer success and technical support domains. Sarah holds a Business Analyst Certificate from McGill University and an Oxford education from Saïd Business School, further complementing a solid foundation in business administration with a focus on marketing from Dawson College.