Neil Brian Alafriz

Neil Brian Alafriz is an experienced professional with a diverse background in customer service and incident management. Currently serving as an Incident Response Safety Specialist at Getaround, Neil manages safety incidents involving rental vehicles, ensuring effective communication with all stakeholders. Prior experience includes roles as a Customer Happiness Agent at Getaround and an Account Manager at Outsourcely, where Neil supported marketing teams and nurtured business relationships. Additional experience encompasses customer support management at eTherapi, team leadership in customer service at TaskUs.com, and a clinical instruction position at the University of Northern Philippines. Neil holds a Bachelor of Science in Nursing from the University of Northern Philippines and has demonstrated a commitment to providing exceptional service and fostering professional growth throughout the career.