Director, People & Culture

ABOUT MAPLE

Founded in 2015, Maple is a fast-growing health tech company with a vision to power the future of healthcare by building a connected and superior experience for patients, doctors, and other types of health providers. 

We offer virtual care services across multiple distribution channels, including Direct-to-Consumer ("B2C"), Employers and Private Insurers ("B2B") and Public Sector Institutions ("B2I"). With a growing network of 2,000+ healthcare providers and nearly 4 million Canadians with access to our services, Maple is one of Canada’s fastest-growing virtual care companies. 

We have established an entrepreneurial culture centered around our purpose to support people’s health and well-being and to strengthen the healthcare system. We attribute our success to our team, who has helped us achieve numerous noteworthy awards including: LinkedIn's Top 10 Startups, Deloitte Canada’s Technology Fast 50, Globe & Mail's Top Growing Companies in Canada, North America’s Inspiring Workplaces, and Glory Professional’s The Power 50: Canada’s Most Impactful Companies.

THE POSITION

In support of a high-growth mandate, we’re hiring for the position of Director, People and Culture to help us build a high-performance, values-driven and inclusive culture.  This is a newly created, high-impact role on our nimble and mighty People and Culture team reporting directly to the Chief Operating Officer. In this position, you will play a key role in shaping and fostering an environment that attracts, engages, and develops top talent, allowing you to make a significant impact on people’s health and well-being, and our broader healthcare system. 

Critical to success will be your passion, leadership, and experience in building frameworks and environments that enable teams to thrive and succeed. You possess a positive attitude and learning mindset, coupled with a thirst for growth and continuous improvement, as you take on accountability for the success, performance, and growth of the Maple team. A strategic thinker and operator, you will leverage your people leadership capabilities to evaluate the ongoing needs of our teams, while simultaneously developing, coaching, mentoring and growing the existing team, successfully ensuring the organization is equipped and empowered to drive the business forward. You enjoy balancing the delivery of short-term and long-term impact, and you’re able to succeed in a smaller and highly hands-on team.

 12 – 18 MONTH DELIVERABLES

To realize the company’s growth mandate, within the first 90 days, and in partnership with the Chief Operating Officer and other key stakeholders, you will have developed a clear, thorough, and holistic current-state assessment of our talent acquisition, engagement, and growth pillars to inform future strategy and goals to meet business needs. You will also have begun to deliver impact by implementing quick wins and measuring progress and ROI.

In the next 12 to 18 months, you will have implemented the appropriate strategies, resources and metrics to optimize and scale our recruitment, hiring, talent engagement and development functions, including institutionalizing processes to measure success, establishing aspirational yet attainable targets to track improvements, strategically allocating resources to maximize ROI, and delivering a results-driven organization that is able to scale with the company. 

CANDIDATE PROFILE

• The ideal candidate has 10+ years of experience in Human Resources, Organizational Development, or related fields, with at least six years in a people leadership role, demonstrating a track record of effectively leading and developing teams. In addition, the candidate has direct experience leading a Human Resources/People function, preferably in a scale-up environment.
• Using exceptional communication, impact and influence, and interpersonal skills, the ideal candidate is able to articulate and champion our values and culture across all levels of the organization.
• The ideal candidate demonstrates strong business acumen coupled with the ability to develop and execute people strategies that drive business results and support organizational growth.
• The ideal candidate has hands-on experience in talent acquisition, talent development, and employee engagement, with a proven track record of attracting, retaining, and developing top talent.
• The ideal candidate possesses expertise in leveraging data and analytics to drive decision-making and measure the effectiveness of people initiatives.
• The ideal candidate brings experience in working with hybrid and remote employees, showcasing adaptability and effectiveness in diverse working environments.

Not checking every box? Please apply anyway. We understand that candidates have different experiences that may make them a fantastic fit for this position, and for Maple. We value equity, diversity, and inclusion, and we’re committed to providing fair and equal opportunities to all applicants. We also want to provide an accessible interview process, so if there’s any accommodations that would make your experience more comfortable, please let us know.
KEY COMPETENCIES

• Attract and Engage Top Talent
• Develop Top Talent
• Communication
• Strategic Thinker
• Operational Excellence
• Passion for Results
• Emotional Intelligence
• Coaching Mastery
• Digital Literacy

CULTURE AND ORGANIZATIONAL FIT
The Maple team is: 

• Passionate: We believe deeply in our company’s purpose and what we’re trying to accomplish as a team. We want all colleagues to feel passionate about improving access to high-quality healthcare through the power of technology, and to make a positive impact with the work we do, where we work, and in the community.
• Supportive: We’re a diverse community that recognizes and embraces the individual differences of our people. We have fun coming to work and bringing the best out of each other. We value and encourage different and diverse perspectives from all parts of the organization.
• United: We leave our egos at the door and act with humility. We work collaboratively to overcome obstacles that arise, and we’re united in our purpose and bringing our ambitious goals to life.
• Creative: We challenge the status quo of what we think is possible with how we approach our work and projects, celebrating bold thinking. We’re focused on our priorities yet remain agile in how we deliver on our goals.

WORKING AT MAPLE
We want you to love working at Maple. We want you to feel challenged and supported, cared for, and driven. Just as we’re driven to grow, to improve, to iterate our products and services, we want you to take the same mindset as you work towards achieving your personal best. We can all learn, we can all develop, and we can all power the future of healthcare. But we can only do it together. At Maple, we are a team first and foremost. Your success is our success.
In order to support your health and well-being, we offer a comprehensive set of benefits and perks, including:

• Health and dental benefits, insurance: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counselling, health service navigation, life insurance, critical illness and disability insurance, and more.
• Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).
• Dedicated Wellness Budget: Spend your budget on activities that support your physical and mental wellness.
• Maple Coverage: You’ll get unlimited access to Maple for primary care, and a package of therapy consultations.
• Paid Health Days: In addition to paid vacation, you’ll receive 10 Paid Health Days for you to use when you’re suddenly feeling sick and unable to work, whether it’s a physical or mental health condition, to attend healthcare appointments and procedures, or if you need to support a loved one with their healthcare needs.
• Pregnancy and Parental Leave: We support parents who are welcoming a child into their life in a variety of ways, including a Supplemental Unemployment Benefit based on eligibility.
• Professional Development Budget: We encourage all team members to seek opportunities for growth and learning to support professional development. That’s why your Branch Out Budget (“BOB”) is designed to reimburse you for expenses related to any meaningful professional development opportunities.

OTHER

• Job type: Full-time
• Hiring manager: Chief Operating Officer (COO)
• Location: Hybrid (Weekly in-office attendance of three days per week is required at 225 Richmond St W #201, Toronto, ON M5V 1W2)
• Start date: June 2024
• Vacation: 4 weeks

Please note that any offer of employment may be subject to verification of employment and education background checks, including a criminal record check.