Chris Castro

Chris Castro is an experienced leader in service improvement and operational management with a strong background in delivering exceptional customer satisfaction in global service environments. Currently serving as Director of Service Desk Global and Head of Continuous Service Improvement at Getronics since January 2019, Chris previously held multiple roles at BT from 2003 to 2018, including Head of Service Improvement, where responsibilities included leading global teams, driving continuous improvement strategies, and enhancing performance metrics. Achievements include significantly improving Net Promoter Scores and executing large-scale service improvements that resulted in substantial cost savings. Chris began a career as a Team Manager at Xerox and holds a degree in Communication from the Amsterdam University of Applied Sciences.