Elisha Franklin

Elisha Franklin has extensive experience in customer care and workforce management, currently serving as a Customer Care Supervisor and Call Center Supervisor at Gexa Energy since July 2007. In this role, Elisha has collaborated with management to create strategic plans and developed training materials for new employees. Previously, Elisha worked as a Workforce Analyst at HealthHelp and held a Customer Service Supervisor position at CCCI, where responsibilities included evaluating staff performance and managing work schedules. Beginning a career at Travelers, Elisha was initially a Customer Service Representative before advancing to a Workforce Analyst. Elisha studied at Texas Southern University from 1988 to 1990.