Mariana Monasterios Escudero

Mariana Monasterios Escudero has a diverse work experience spanning several industries. Mariana started their career in 2001 at Aeropostal as a Reservations Analyst, where they handled customer service, ticketing, and tour package sales. From there, they worked as a Security and Defense Analyst at the General Directorate of Military Intelligence, analyzing international contexts and ensuring the confidentiality of information. In 2007, they joined Insurance Advisory as an Insurance Assistant, prospecting new business, managing claims and refunds, and assisting with policy registration. In 2015, they became an Account Manager at BQ Trading, where they served as the CEO's personal assistant, managed bank accounts, and provided translation services. Mariana'smost recent role was at Giga I.T. where they steadily progressed from a Customer Service Analyst to a Team Leader and then to a Delivery Manager. In these roles, they exhibited strong leadership skills, monitored KPIs, ensured service delivery, resolved analyst-related situations, and implemented processes to improve service quality.

Mariana Monasterios Escudero has a diverse education history. Mariana completed their graduate studies in International Relations from the Universidad Central de Venezuela, where they attended from 1999 to 2004. Mariana then pursued a professional extension course in Insurance Management from the University Institute of Insurance, which they completed by 2010.

In 2013 and 2014, they returned to the Universidad Central de Venezuela to undertake a Professional Extension Course of International Management in Coaching.

Aside from their formal education, Mariana has also obtained several certifications. In 2014, they earned the Certification in Proficiency in Portuguese Language for Foreigners from the Instituto Nacional de Estudos e Pesquisas Educacionais Anísio Teixeira - INEP. In 2020, they completed the Interpersonal Communication Techniques certification offered by LinkedIn. Mariana also received the Língua Brasileira de Sinais certificate from the Secretaria de Estado dos Direitos da Pessoa com Deficiência in 2022. In 2022, they achieved an EFSET English Certificate with a score of 67/100 (C1 Advanced). Most recently, in 2023, they acquired the Zendesk Customer Service Professional Certificate.