Vishaal Ramkhelawon

Vishaal Ramkhelawon has a diverse range of work experience in the field of technical support and engineering. Vishaal is currently working at Gigamon as a Senior Staff Support Engineer, a role they have held since December 2020. Prior to this, they worked at the same company as a Staff Support Engineer from March 2018 to December 2020.

Before joining Gigamon, Vishaal worked at Extreme Networks as an IP Level 3 Support Engineer from October 2017 to March 2018. During their time there, they provided level 3 escalation support on various network products and contributed to the company's IP knowledge base.

Prior to their role at Extreme Networks, Vishaal worked at Brocade. Vishaal started as a Technical Support Engineer in January 2014 and eventually became a Senior Technical Support Engineer from December 2015 to June 2016. In these roles, they provided level 2 and 3 support on Brocade's network products and contributed to the company's IP knowledge base.

Before their employment at Extreme Networks and Brocade, Vishaal had several other technical support roles. Vishaal worked at Sky as an IP Services Support Engineer from April 2013 to January 2014. Prior to that, they were a Senior Network Support Engineer at F5 Networks from July 2012 to April 2013, and a Network Support Engineer from August 2009 to July 2012.

Vishaal's early work experience includes a role as a Technical Support Engineer at Synetrix from February 2009 to August 2009, where they provided support on managed network and application services. Vishaal also worked as a Network Administrator at Netcel from April 2007 to February 2009, overseeing the LAN administration and hosting servers.

Vishaal'scareer started at Mauritius Telecom, where they worked as a NOC Engineer from January 2005 to December 2006. In this role, they were responsible for the operation, maintenance, and provisioning of various network services.

Vishaal began their career as a Systems Administrator at Accenture from February 2004 to December 2004.

Throughout their work experience, Vishaal has developed expertise in providing technical support, troubleshooting network issues, testing bug fixes, authoring and reviewing solution articles, and contributing to knowledge bases.

Vishaal Ramkhelawon pursued their education in a chronological order, starting in 1997 and continuing until 2008. Vishaal obtained their B.Eng(Hons.) degree in Electronic and Communications Engineering from the University of Mauritius, where they studied from 1997 to 2001. Later, in 2007-2008, they attended Middlesex University and pursued an MSc degree in Computer and Network Security.

In addition to their formal education, Vishaal Ramkhelawon has obtained various certifications in their field. Vishaal acquired the "Amazon Web Services Advanced Networking Specialty" certification from Amazon Web Services (AWS) in May 2020 and the "Amazon Web Services Solutions Architect - Associate" certification in April 2020. Other certifications include the "Brocade Distinguished Architect" obtained in June 2015, "BCNP" in September 2014, and "BCNE" in May 2014 from Brocade. Vishaal has also pursued certifications from Cisco, including "Cisco Certified Internetwork Professional (CCIP)" and "Cisco Certified Network Associate Routing and Switching (CCNA)." Additionally, they hold the "Information Systems Security (INFOSEC) Professional Recognition" certification from Infosec, the "LPIC-1" certification from the Linux Professional Institute, the "MCP" certification from Microsoft, and the "Novell Certified Linux Administrator" certification from Novell.