Jacqueline Taylor

Jacqueline Taylor has a diverse work experience spanning over a decade. Jacqueline started their career at State Farm Federal Credit Union as a Credit Union Specialist II, where they established relationships with members, opened new accounts, and provided financial counseling.

Taylor then joined Blue Cross Blue Shield of Texas as a Customer Service Advocate, where they analyzed insurance policies, assisted medical professionals with patient benefits, and addressed customer grievances.

Moving on, they joined Fannie Mae as an Investor Reporting Analyst/Loan Specialist I&II. In this role, they managed portfolio assets for over half a million loans, created metrics reports using Business Objects and Excel, and ensured compliance with Fannie Mae guidelines. Jacqueline also served as a Business Analyst, resolving escalated inquiries and providing policy and technical support.

Currently, they work at Ginnie Mae as a Mortgage Banking Analyst. Their responsibilities include monitoring the performance and compliance of mortgage issuers, servicers, and custodians. Jacqueline also participates in the development of issuer field reviews and resolves field review findings.

Overall, Jacqueline Taylor has a solid background in mortgage banking, investor reporting, customer service, and financial counseling.

Jacqueline Taylor completed their Bachelor's degree in Finance from Strayer University, graduating in 2010. In 2013, they began pursuing a Master's Degree in Business Leadership at Liberty University, which is still in progress. Additionally, in March 2019, Jacqueline obtained a Certification for Contracting Officer's Representatives Level II (FAC-COR) from the U.S. Department of Housing and Urban Development.