Chris G.

Chris G. has a diverse work experience spanning various roles and industries. Chris started their career as a Cartographic Producer for Lonely Planet, where they managed and designed cartographic content for the company's website and digital products. Chris then worked as a Graphics and Planning Illustrator for the City of Hayward, where they played a key role in communication strategies, public outreach, and promoting the city for economic development.

Chris joined GIS Planning as a Customer Service Manager, where they delivered technical, marketing, and operational support for clients. Chris also developed training programs and documentation to build client relationships and maximize product value. Chris later became a Senior Customer Success Manager, in which they served as a product expert, managed customer escalations, and troubleshooted CRM software integrations.

Chris then moved to Broadly, where they held various roles. As a Customer Success Manager, they provided world-class customer service for a rapid-growing startup. Chris was responsible for the full customer lifecycle and collaborated across teams to improve product and company processes. Chris then became a Team Manager of Customer Success, leading and mentoring a team of Customer Success Managers, providing product expertise in sales calls, and working with support staff to investigate and report issues.

Currently, Chris is the Head of Customer Success at GIS Planning, where they oversee customer success initiatives.

Chris G. has a Bachelor of Arts (B.A.) in Geography from Portland State University. Additionally, Chris holds a Master of Science (M.S.) degree in Geography from the University of Nevada, Reno.