Enterprise Account Manager

The Company:

GitKraken makes a suite of legendary Git tools and services that help developers be more productive – and teams collaborate more closely – wherever they are and wherever they code. GitKraken tools – including the GitKraken Client,  GitLens, and Git Integration for Jira  – are used by more than 25 million developers at 100,000 organizations around the world. We want all developers to be equipped to solve problems and seize opportunities to create a brighter future for all. We are a profitable, sustainably growing tech company that values talent, drive, and the ability to make an impact. Join us!

The Role:

We are looking for our first-ever Enterprise Account Manager. In this role, you will be responsible for managing and growing GitKraken’s largest enterprise customers. The ideal candidate will have at least five years of experience in account management and a proven track record of driving revenue. You’ll be creating expansion opportunities for GitKraken within developer-centric organizations and educating enterprise clients on how GitKraken’s products can transform their business.

We are committed to having an inclusive and authentic work environment where unique perspectives, skills, and backgrounds are celebrated. We work hard to foster diversity in our workplace and encourage people from all backgrounds to apply. Even if you don't meet 100% of the requirements, don't let self-filtering and imposter syndrome get in the way of a great fit. We would love to hear from you!

What you’ll bring:

• 5+ years of experience in account management roles with a proven track record of success

• Strong knowledge of developer audience, including how they work and their technology stack

• Familiarity with dev tools such as GitHub, GitLab, Microsoft’s Azure DevOps or Visual Studio, Docker, Jenkins, etc.

• Demonstrated experience developing and executing growth strategies within existing customers

• Excellent relationship-building and interpersonal skills

• Experience with Dev and DevOps technologies

• Strong problem-solving skills and ability to think outside the box to find creative solutions

What you'll do:

• Build and expand relationships and awareness of GitKraken within disparate teams at select existing customers covered by the Account Manager

• Identify and document business goals, technology stack, and how customers are using GitKraken’s Dev Tools & Planning tools

• Increase adoption of GitKraken’s features and products through the implementation of an outreach strategy leveraging champions within a customer

• Help us craft a winning playbook as our founding Account Manager

• Advocate for customer needs for training and specific adoption & expansion inhibitors

• Advocate for the overall health of the relationship with GitKraken, acting proactively to address issues and concerns

• Engage with internal stakeholders across Product, Product Marketing, Customer Success/Support, and Finance to ensure customer questions are addressed promptly

Bonus Points:

• Experience within Developer Tooling companies such as GitHub, GitLab, Perforce, Tabnine, Jfrog, Digital.ai, CloudBees, Harness.io, Docker, Snyk, SonarCube, AWS, Microsoft, Digital Ocean, Launch Darkly, Zapier, Postman, etc.

• Experience working with regulated industries or security-conscious companies (GDPR, SOC2, ISO 27001, on-prem solutions)

• Previous experience in a startup environment, in which the playbook is still being written and new challenges are being solved

• Experience with product telemetry/analytics to inform decisions

How you’ll be rewarded:

💵  Excellence — Competitive compensation with annual performance-based pay increases

📩  Trust — Flexible Paid-Time-Off Policy (behaves like Unlimited PTO)

🛫  Travel — Company paid domestic trip after your 1-year anniversary & an international trip every 5 years

🏖  Balance — Paid company holidays with flexibility for additional holidays

💻  Equipment — Top-of-line technology to maximize your productivity

👶  Parent life — Generous paid parental leave

🍎  Health —  Health, dental, and vision insurance with competitive employer cost-sharing

🏆  Culture — Great Place to Work Certified

🌵  Headquarters — Modern, high-tech offices designed to maximize productivity in a hybrid environment

📚  Growth — Paid career and personal development, audiobooks, and mentorship

🔮  Future — 401(k) retirement plan plus company matching

Location:

GitKraken is headquartered in Scottsdale, Arizona and while we would like to have candidates be local to the Scottsdale office, we understand that talent and drive are much more important than location. We will consider strong candidates from anywhere in the US who apply for this role. 

Equal Employment Opportunity Statement:

At GitKraken, we believe that diversity among our teammates is critical to our success as a company. GitKraken evaluates all employees and job applicants without regard to race, color, religion, gender (including pregnancy, gender expression, or gender identity), national origin, age, disability status, or any other legally protected class. We recruit, hire, and retain top talent from a diverse candidate pool.