Gerard Urbano

Gerard Urbano is a seasoned professional in customer education and technical communication, currently serving as the Director of Customer Education at Gladly since January 2020, where significant contributions include leading the implementation of a new product documentation website. Prior experience includes roles at WeWork as a Technical Communications Lead, where a comprehensive internal communication playbook was created, and at KeepTruckin as a Knowledge & Content Manager, focused on enhancing support site design. Earlier positions at Taulia Inc. involved managing content for a SaaS platform and supporting a diverse audience, while roles at Taco Bell Corporate encompassed various responsibilities within the Service Desk, from analyst positions up to Information Analyst, facilitating customer support and training programs. Additionally, experience in administrative roles includes managing customer inquiries and team schedules at Be Safe Water Systems and providing guest services at Disneyland Resort.