Gladly
Jeff Parks is a co-founder and co-managing partner at Riverwood Capital, a growth equity firm specializing in technology investments, where Jeff has served since January 2008. In addition to this role, Jeff Parks is an investor and board member in various companies, including HammerTech, Gladly, Degreed, Files.com, HG Insights, Sensor Tower, Sauce Labs, Vacasa, and Druva. Jeff's experiences reflect a strong focus on technology-driven solutions that enhance operations, customer service, and data management. Jeff Parks holds a Bachelor of Arts degree in Math and Economics from Pomona College, completed between 1999 and 2002.
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Gladly
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Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging.