Julian Terkaly

Head of Strategic Alliances at Gladly

Julian Terkaly is currently the Head of Strategic Alliances at Gladly. Prior to this, they were the Senior Director, Strategic Alliances & Business Development at Demandbase from January 2013 to December 2020.

At Demandbase, Julian was responsible for defining and executing the overall partnership strategy, which included identifying and prioritizing new technology partnerships that drove revenue growth and partner value, and extending the Demandbase platform. Julian also worked closely with partner CEOs, product leaders, and partnership leaders to build impactful partnerships and integrations that created unique value for shared customers and took those partnerships to market. In addition, Julian oversaw partner operations such as on-boarding, training, integration certification, account mapping, and revenue measurement.

Some of Julian's key highlights during their time at Demandbase include launching the company's first formal partner program (Demandbase ABM Ecosystem) from the ground up with 25+ partners/integrations, spearheading a cross-functional initiative to build a new app and expand the Salesforce partnership (which resulted in $4.2M of influenced bookings in the first year), and product managing multiple platform integrations adopted by hundreds of joint customers. Julian also negotiated the company's first OEM partnership agreement, which created a new revenue stream.

Julian Terkaly has a BA in Business Economics from the University of California, Los Angeles. Julian specializes in Computer Programming, and is currently pursuing a career in HIgh Tech Product Marketing & Management at the University of California, Berkeley.

They work with Kimberly McKellar - Director of Customer Success, Eliza Wiraatmadja - Director of Professional Services, Support & TAM, and Steve Guerrini - Enterprise Account Executive - NYC. Their manager is Mike McCarron, Chief Customer Officer.

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San Francisco, United States

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Gladly

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Gladly is a Radically Personal Customer Service Platform. Unlike legacy customer service platforms that are case centric, only Gladly is designed with people at the center and uniquely enables a single lifelong customer conversation from voice to modern messaging.


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51-200

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