Katie Barnett

Katie Barnett is a Staff Product Manager at Gladly. Katie has been with the company since February 2018 and has been instrumental in the company's success.

Katie is responsible for product vision, strategy, and roadmap for the customer service agent experience (primary user persona). Katie has enabled agents to achieve high customer satisfaction scores and operate efficiently through the development of innovative features.

Katie has also been responsible for the integrations platform and the development of long-term App strategy, enabling customers and partners to successfully build innovative Apps on Gladly. In this role, they have decreased developer App troubleshooting time from hours to minutes with their first developer debugging tool.

Katie has contributed to the growth of the customer base by >Xx and revenue by >$Xx. Katie has led cross-functional teams to develop, ship and commercialize products with a focus on delivering successful outcomes. Katie has helped close Warby Parker, ULTA, Allbirds, Crate & Barrel and more by developing functionality displacing competitors like Salesforce, Zendesk, Oracle. Katie has established and built close relationships with enterprise customers and is highly involved in deal cycles through RFP and custom demo participation.

Katie Barnett has a Bachelor of Arts from the University of Pennsylvania in International Relations and Affairs. Katie also has a certification from Pragmatic Marketing in Pragmatic Marketing Certified - Levels One, Two, Three.

Katie Barnett reports to Michael Wolfe, Chief Product Officer & Co-Founder. They are on a team with Matt Baker - Director of Software Engineering, Mike Alexovich - Software Engineering Manager, and Ayush Khanna - Senior Product Manager.