Melissa MacAlister

Melissa MacAlister possesses extensive experience in customer success and partnerships across various industries. At Gladly, Melissa advanced from Enterprise Customer Success Manager to Regional Manager, overseeing customer engagement and satisfaction efforts since June 2021. Prior roles include Director of Strategic Partnerships at Handy HQ, Director of Partnerships at Store No. 8, and sales enablement at PowerReviews, where Melissa trained over 100 staff members. Prior to these positions, Melissa served in multiple roles at StellaService, including Chief of Staff and Director of Partnerships, effectively managing partnerships and operations. Earlier in Melissa's career, roles at ZocDoc and News America Marketing further solidified skills in account management and client relations. Melissa holds a Bachelor of Arts in Public Relations and English from Hofstra University.