Mike Yacobian

Mike Yacobian is a Customer Success Manager at Gladly. Mike has over five years of experience in customer success management, and has previously worked with Genesys as a customer success manager. In their current role, they are responsible for managing a portfolio of strategic cloud customers. Mike has a proven track record of helping customers realize the value promise of the product/service subscription, and in doing so, they have increased adoption rates, improved retention rates, and reduced churn. Mike is also skilled in identifying and driving new upsell and cross sell opportunities.

Mike Yacobian has an MBA from the University of San Francisco School of Management, a Bachelor of Science in Computer Science from San Francisco State University, and a certification from LinkedIn in How to Design and Deliver Training Programs. Mike also has a certification from LinkedIn in Having Difficult Conversations and a certification from LinkedIn in Change Management Foundations. Finally, they have a certification from Genesys in Inbound Voice 8 Consultant.

They are on a team with Lauren Dubno - Customer Success Manager, Joseph Scheip - Customer Success Manager, and Julia Burnett - Customer Success Manager. Their manager is Kimberly McKellar, Director of Customer Success.