Carl Gilbert

Carl Gilbert is an experienced operations executive with a proven track record in improving customer experience, enhancing operational efficiencies, and driving organizational transformation across multiple sectors. Currently serving as Vice President Operations at Safe-Guard Products International since November 2021, Carl has previously held significant roles, including Vice President of Customer Experience at Primo Water North America and Vice President of Member and Patient Services Operations at WellDyneRx. Noteworthy achievements include a 31% reduction in attrition through enhanced communication strategies, a 650% increase in Net Promoter Score, and the successful integration of acquisitions. With robust leadership skills, Carl has led large teams and implemented strategic initiatives across renowned companies like Vonage, DHL, and Wachovia, consistently focusing on process improvement and customer satisfaction. Carl holds a degree from Washington and Lee University.