Senior Product Manager

We're growing rapidly, and seeking a passionate professional to join our Manager Experience Product Group in Estonia as a Product Manager for Analytics and Reporting! Our team moves fast and doesn’t break things. Our platform is an award-winning client communication solution and we have globally recognized clients.

Our Culture

Does this sound like you? If so, you’re probably one of us.

• You’re a pro but love a good laugh
• You’re independent but love to collaborate
• You have a heart for coaching and mentoring
• You’re insatiably curious
• You thrive in fast-paced environments
• You don’t mind a good debate to find the best ideas
• You love to take the lead and focus on results

The role 

We are looking for a Senior Product Manager to work closely with our Data Analytics and Data Engineering team. This team builds dashboards and reports fueled by our product data pipelines helping hundreds of our customers to understand how they are performing and support decision making when looking for efficiencies.

What you'll do

In the Product Manager role, your job at Glia is to understand the needs of our customer personas (contact center managers, supervisors, agents) and turn them into product vision, features and specifications that are aligned with Glia’s business and product goals. Sometimes it means coming up with a new dashboard to provide the contact center manager new valuable insights regarding a new feature. Other times it is about building an API to enable customers to export data to their own data warehouse in an optimal and scalable way.

To be successful in the role, you will be the true product leader for your team by bringing them clarity around what we are building and why, and partnering up with the team to support the delivery. Your immediate team is cross-functional including a product designer, data analysts and engineers. In addition, you will be collaborating with product marketing, sales and customer success teams to ensure the enablement and launches of the features.

Requirements

• 5+ years of product management experience for an enterprise SaaS company
• A track record of proactive product management: seeking, articulating, and evangelizing ideas based on your contact with the market, with customers, and with internal stakeholders.
• Attention to detail and desire for robustness and consistency.
• Good understanding of the software development life cycle and other engineering practices.
• Ability to communicate your ideas and arguments clearly, both in written and verbal, in English

We’re especially interested in candidates with:

• Experience in managing data analytics and reporting products used by customers
• Knowledge and experience in the contact center space (e.g. building products or solutions for contact centers or working in the contact center).
• IT / technical background, that helps you to understand engineers and supports you in the product management