Colleen Ayres

Colleen Ayres has over 20 years of work experience in various roles and industries. Currently, they serve as the VP of Customer Success at Glia, where they redefine how businesses interact with customers. Prior to joining Glia, Colleen worked at Genesys, where they held the position of Director of Customer Success Strategy and Operations and Senior Customer Success Manager. Colleen also served as the Marketing Director at PanelClaw, leading strategic launch plans for solar mounting solutions. Colleen's previous roles include Senior Product Marketing Manager at Mimio and SoundBite Communications, Product Manager at Cross Country Automotive Services, and Director of Product Marketing at IPeria, Inc. Colleen started their career as a Project Manager at Comverse Tech and Quality Assurance at Boston Technology / Comverse Tech. Throughout their career, Colleen has focused on driving key metrics in customer success, adoption, expansion, and retention.

Colleen Ayres completed their Bachelor of Science degree with a double major in Spanish and Human Factors Engineering at Tufts University from 1992 to 1996. Colleen furthered their education by obtaining an MBA in Marketing and Entrepreneurship at Babson F.W. Olin Graduate School of Business, completing their studies from 2000 to 2005.