Michael Yee

Michael Yee has a diverse work experience spanning over two decades. Michael started their career as a Systems Engineer at Intraware, where they provided pre-sales technical assistance to clients on integrating web-based Internet and Intranet software solutions. Michael then joined United Messaging as a Solutions Architect before moving on to Educational Resources, Inc as a Technical Instructor, where they conducted training courses on topics such as cellular and broadband wireless technologies.

In 2004, Yee joined Arbitech, LLC as a Windows Architect, where they successfully increased Windows Active Directory and Exchange availability by implementing a high availability/fault-tolerant architecture. Michael then worked at Ameriquest Mortgage Company as a Senior Systems Engineer, responsible for infrastructure architecture and support in a large server environment.

Yee's next role was at First American Financial Corporation, where they served as a Senior IT Manager, managing IT support applications and implementing the ServiceNow platform for IT automation. Michael then joined CoreLogic as a Senior IT Manager, overseeing a team responsible for managing key IT support services and implementing various modules of the ServiceNow platform.

At Infosys, Yee worked as a Principal Consultant - ServiceNow Practice, providing expertise in ServiceNow implementations. Michael then joined Covestic as a Senior ServiceNow Solutions Architect, where they were responsible for the development, configuration, and implementation of over 40 ServiceNow projects.

Yee's most recent position was at GlideFast Consulting, where they held various roles including Senior Solutions Architect, Service Delivery Director, Vice President of Solutions Architecture, and Chief Solutions Officer. In these roles, they provided strategic leadership, developed client solutions, wrote Statements of Work (SOW), and managed various departments and teams. Michael also led the growth of the presales organization, expanded service offerings, and implemented global ServiceNow platform teams for clients.

Throughout their career, Yee has demonstrated expertise in ServiceNow implementations, IT support services, infrastructure architecture, and technical training.

Michael Yee holds a Bachelor of Science (B.S.) degree in Management Information Systems from California Polytechnic State University-San Luis Obispo. Michael has also obtained various certifications, including:

- Micro Certification - Virtual Agent from ServiceNow (obtained in December 2020)

- Suite Certification - ITSM Professional from ServiceNow (obtained in December 2020)

- Micro Certification - Application Portfolio Management from ServiceNow (obtained in June 2020)

- Micro Certification - Performance Analytics from ServiceNow (obtained in June 2020)

- Micro Certification - Predictive Intelligence from ServiceNow (obtained in June 2020)

- VividCharts Fundamentals from VividCharts (obtained in June 2020)

- Certified Integrator Secure Cloud Services from EXIN (obtained in February 2013)

- Cloud Computing Foundation from EXIN (obtained in February 2013)

- ServiceNow Certified Implementation Specialist from ServiceNow (obtained in February 2013)

- ServiceNow Certified System Administrator from ServiceNow (obtained in January 2013)

- ISO/IEC 27002 Information Security Foundation Certificate from EXIN (obtained in August 2011)

- ISO/IEC 20000 IT Service Management Foundation Certificate from EXIN (obtained in July 2011)

- ITIL v3 Intermediate Certification – Service Strategy from Loyalist Group Limited (obtained in December 2010)

- ITIL v3 Intermediate Certification – Release, Control, Validation from Loyalist Group Limited (obtained in January 2009)

- ITIL v3 Service Management Foundation from ISEB (obtained in January 2008)

- ITIL v2 Service Management Foundation from EXIN (obtained in March 2007)

It is not mentioned whether Michael Yee obtained the Microsoft Certified Systems Engineer (MCSE) certification or the specific month and year of obtaining that certification.