Quan Nguyen

Quan Nguyen has a diverse work experience spanning over 18 years. Quan is currently working as a Software Solutions Architect at GlideFast Consulting, starting in May 2022. Prior to this, Quan held the position of Lead Software Developer at CareFirst BlueCross BlueShield from July 2017 to May 2022.

Before joining CareFirst BlueCross BlueShield, Quan worked at ServiceNow - The Enterprise Cloud Company as a Technical Support Automation Services Team Lead from August 2012 to July 2017. In this role, they led a national team of 30+ technical support engineers and was responsible for managing and resolving challenging issues for the ServiceNow Technical Support platform, with a focus on automation services.

Quan also served as a Network Engineer at NetServe365 from July 2010 to August 2012, where they provided total system support and consulting services to customers. Additionally, they have experience working as a Technical Support Specialist II at Honeywell International Inc (formerly Vocollect International Inc.) from June 2006 to May 2010, providing level 2 technical support for Vocollect's speech-powered business solutions.

Early in their career, Quan worked as a System Administrator at Kraft North America from April 2004 to January 2006, where they provided second-level technical support for the company's global IT infrastructure. Quan was responsible for administering Microsoft Windows Server 2000, 2003, and other server products.

Through their various roles, Quan has gained expertise in software architecture, software development, technical support, network engineering, and system administration.

Quan Nguyen obtained a Bachelor of Science degree in Information Systems from Marist College, which they completed between 1998 and 2002. Quan also received additional certifications throughout their career, including the ServiceNow Certified Implementation Specialist - Service Mapping from ServiceNow in January 2023. Quan also holds certifications in A+, Certified Wireless Network Professional, Cisco Certified Network Associate, Cisco Express Foundation Field Specialist, Network+, ServiceNow Certified Application Developer, and ServiceNow Certified System Administrator. The specific dates of when they obtained these certifications are not provided.