Anadela Medrano Calmen

CX Analyst at Global66

Anadela Medrano Calmen has a diverse work experience spanning various roles and industries. In 2023, they worked as a CX Analyst at Global66. Prior to that, from January to July 2023, they served as an Ejecutiva del servicio de atención al cliente at Callsouth S.A., where they were responsible for customer service and handling requests and incidents.

From 2020 to 2022, Anadela worked at SumUp, where they progressed from the role of Support Agent I to Support Agent II and eventually became a Support Team Leader I. During their time there, they provided support to customers and supervised a team.

In 2020, they worked as an Ejecutivo de telemarketing at Grupo de empresas ALChile, and in 2019, they served as a Secretaria administrativo at VIT Chile.

Anadela's earlier work experience includes the role of Jefe de gestión del talento at Gobernación del Zulia in 2017, Ejecutivo de ventas at Movilnet from 2015 to 2017, and Gerente de comunicaciones corporativas and Analista de comunicaciones at Instituto Municipal de Transporte Urbano y Colectivo de Maracaibo from 2006 to 2015.

Anadela Medrano Calmen completed their education with a Master's degree in Public Management from the Universidad del Zulia. Anadela pursued this degree from 2007 to 2009. Prior to that, they obtained a Bachelor's degree in Social Communication with a specialization in Print Journalism from the same university. Their Bachelor's program lasted from 2001 to 2006. Throughout their education, Anadela focused on studying communication and media-related subjects.

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Timeline

  • CX Analyst

    July, 2023 - present