Gerald H.

Gerald H. currently serves as the Director of Support Services at Global Relay, overseeing Customer Support, Application Support, and Release Management teams since August 2021. Previously, Gerald held various leadership roles, including Director of Application Support at GAM Investments, where responsibilities included managing global IT service operations, and Head of Reliability Engineering at Refinitiv, responsible for 24x7 application support for critical services. At Thomson Reuters, Gerald contributed to service management and operational efficiency for systems handling over 100,000 customers, alongside experience as a Senior Server Administrator at Chubb Insurance Company and a Senior Support Engineer at Norton Rose Group. Gerald's extensive experience in service management and IT operations is further supported by a strong educational foundation from Ilford County High School.