Global Telesourcing
Mario Martinelli has a extensive experience in management roles within various companies, including Global Telesourcing, Schneider Electric, Sutherland Global Services, and Hispanic Teleservices. Throughout their career, Mario has held titles such as Account Director, Americas PMO, CI and Quality HR Services Sr. Manager, Americas "PeopleLink" HR Services Delivery Sr. Manager, Sr. Account Manager, and Operations Manager. Mario has a background in managing project management, continuous improvement, and quality teams in North and South America, as well as maintaining successful client relationships and overseeing daily operations. Mario is a graduate of Universidad Autónoma de Nuevo León.
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Global Telesourcing
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Customer experience is the measure by which today’s brands are judged, and expectations are high. In most domestic markets, it’s difficult and expensive to scale high-quality customer contact solutions. Offshoring is an option, but language, accent and cultural disconnects can undermine customer relationships.