Nallely Martinez

Nallely Martinez currently serves as a Senior Customer Experience Analyst at Globant, where responsibilities include enrolling Android devices for the Mondelez Ricolino account and supporting sellers during training sessions. Prior experience includes roles at FARFETCH as a Customer Service Advisor, addressing customer requests regarding purchases, and at Shopee as an L2 IH Agent, managing escalated cases. Nallely also worked at Bolt as a Customer Service Specialist, providing support to users across Africa and Latin America, and served as a Service Desk Analyst at CompuCom, offering tech support to GE and Canadian National Railway. Early career highlights include roles at Teleperformance, Telvista, and educational qualifications from Universidad Tecnológica de México and UTECA.