Sunny S is a strategic program manager with over 9 years of experience in leading global customer service and operations programs across fintech, SaaS, and marketplace platforms. Previously, Sunny served as Customer Operations Lead at Affirm and Customer Experience Lead at ApplyBoard, where they demonstrated expertise in building scalable support experiences and improving satisfaction metrics. Sunny's tenure at Uber included roles as Operations Specialist and Community Operations Lead, where they enhanced operational efficiency and developed best practices for complex support scenarios. Currently, Sunny leads a specialized customer support team at GlossGenius, focusing on empathy-driven coaching and cross-functional collaboration.
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