Jim Donaldson

Jim Donaldson is an experienced professional in service management and project coordination, currently serving as the Head Of Service Management at Gloucestershire County Council since January 2021. Previous roles include Project Manager and Service Delivery Manager at Capita Business Services, where Jim led multiple projects to improve operational efficiency across various sectors. Notable achievements encompass overseeing a multi-million-pound transformation programme for public sector clients and implementing IT service improvements aligned with industry standards. With a solid foundation in project management that began with significant roles at HSBC Investments and Cheltenham & Gloucester, Jim holds a Bachelor of Arts degree in History from the University of Warwick.