Julian Urdinola Paredes

Julian Urdinola Paredes serves as a Customer Success Manager at GMS Seguridad de la Información, starting in November 2023. Prior experience includes a similar role at helppeople from September 2022 to September 2023, focusing on customer experience strategy and achieving high client retention and revenue growth. Julian also held the position of Lider De Servicio al Cliente (Andina) at ECOM from October 2018 to September 2022, ensuring service compliance and maintaining post-sale relationships. Earlier, Julian worked as a Coordinador de operaciones at MCC BPO from August 2005 to May 2016, overseeing service indicators and operational planning for various mobility sector clients. Julian Urdinola Paredes is an alumnus of Universidad del Valle in Colombia.