Callum Wilkinson

Callum Wilkinson is a seasoned professional with extensive experience in workforce planning and operational management. Currently serving as a Command Center Analyst IV at GoDaddy since May 2022, Callum leads a team responsible for ensuring optimal coverage across contact centers in multiple regions, working to provide continuous customer support across 21 sites in 12 countries. Prior to this role, Callum spent 12 years at E.ON, starting as an Account Manager and progressing through various roles, including Senior Resource Planning Manager, where leadership of a team focused on developing capacity planning and forecasting models was key. Callum holds a degree in Business Enterprise Management from Sheffield Hallam University and a Higher National Diploma in Business Studies from Nottingham College.