Giana M.

Giana M. has a diverse work experience spanning various roles and industries. Giana most recently worked at Evive, where they held the position of Director of Customer Support since January 2022. Prior to this, they served as the Sr. Support Manager from July 2021 to January 2022 and as Support Manager from July 2019 to July 2021. In these roles, they managed a team responsible for handling customer support requests and developed cross-functional workflows to ensure efficient and effective responses to member inquiries. Giana also collaborated with different teams to resolve technical and product-related issues and implemented processes for managing customers with wellness incentive programs and portals. Giana supervised technical projects, provided training on tools and systems, and generated reports.

Before joining Evive, Giana worked at Land of Lincoln Health as Operations Support Services Supervisor from July 2015 to August 2016. Giana also held the role of Operations Audit Specialist from November 2014 to July 2015 and served as the Executive Assistant to the President, COO, CMO, and VP of Operations/Partnerships/Member Services from May 2013 to December 2014.

Giana's earlier experiences include working as a Sales Executive at Marcus Evans from June 2012 to May 2013, as a Marketing Intern at Arlington Park from August 2011 to December 2011, and as an Assistant Event Coordinator at Elmhurst College- Conferences and Guest Services from August 2009 to August 2011.

Giana M. completed their Bachelor of Science degree in Marketing, Spanish, and Communication at Elmhurst University from 2008 to 2012. Prior to that, they attended Nazareth Academy from 2004 to 2008, although no degree or field of study is specified. Giana also obtained a 200-hour certification in teaching training from Nature Yoga Sanctuary, although the specific start and end years are not provided. In addition to their degree and yoga certification, Giana has obtained additional certifications including RYT 200 from Nature Yoga Sanctuary in April 2018 and Notary Public from the Illinois Secretary of State in June 2014.