Chaudary Huzaifah

Customer Experience Specialist at GoFan

Chaudary Huzaifah has three years of work experience. In 2022, they began working as a Customer Experience Specialist at GoFan, where they provided technical support to the ticket-selling software and guided schools to use the company's platform. Chaudary interacted with customers via email, phone, and tickets (Zendesk) to handle any requests and troubleshoot issues. In 2021, they became an Associate Engineer at PlayOn! Sports, where they led the Scoring Team to troubleshoot graphic issues remotely and increased the number of successful live events by 40%. Chaudary also led an All-Star team that provided services to high-priority schools and Tier-2 level support tickets using ZenDesk. In 2019, Huzaifah was a Research Intern at TUKL-NUST R&D Center, where they developed and implemented Machine learning models and optimized TCP and enhanced internet performance by 30%. Chaudary also evaluated the final model with a Testing Mean Absolute Error of 0.

Chaudary Huzaifah obtained a Bachelor of Science in Computer Science from the National University of Sciences and Technology (NUST) between 2016 and 2020. Additionally, Chaudary Huzaifah has obtained certifications from Coursera in Introduction to TensorFlow for Artificial Intelligence, Machine Learning, and Deep Learning (April 2020), Improving Deep Neural Networks: Hyperparameter tuning, Regularization and Optimization (March 2020), Structuring Machine Learning Projects (March 2020), and Neural Networks and Deep Learning (February 2020).

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