Sushil Sharma

Sushil Sharma is an accomplished professional with extensive experience in Workforce Management (WFM) across various industries including banking, telecom, e-commerce, and healthcare. Currently serving as Director of Workflow at IndiGo since April 2022, Sushil has previously held leadership roles at Concentrix, where responsibilities included managing WFM for multiple locations and driving efficiency through innovative staffing solutions and performance optimization. Sushil's earlier positions at IBM and Daksh E-Services involved comprehensive management of WFM functions, financial forecasting, and analytics to enhance operational effectiveness. Sushil holds a Bachelor of Commerce degree from Delhi University and a Master in Software Technology from DOEACC.