Jayne O Connell

Jayne O Connell has a diverse work experience spanning several roles and industries.

Jayne currently works at Gong as a MM Customer Success Manager since June 2022. Prior to Gong, they were employed at HubSpot where they served as a Senior Customer Success Manager from April 2021 to June 2022, and as a Customer Success Manager from July 2019 to April 2021.

Before their time at HubSpot, Jayne worked at Attyflin Estate as a Customer Operations Manager from January 2017 to July 2019. During their tenure, they were responsible for managing post-sale interactions with over 300 stores across different channels, and they also conducted proactive communication to monitor customer satisfaction.

Prior to that, they held positions at LinkedIn and Salesforce. At LinkedIn, they worked as a Media Account Manager from May 2016 to January 2017 and as a Team Lead/Senior Talent Solutions Consultant from June 2014 to May 2016. Their responsibilities at LinkedIn included being the main point of contact for media accounts and ensuring customer ROI through training and support. At Salesforce, they worked as a Team Lead/Senior Corporate Sales Representative from January 2013 to June 2014.

Jayne also has experience in the energy industry, having worked as an Energy Markets Analyst at EnerNOC from December 2011 to October 2012.

Additionally, they have a passion for volunteer work. Jayne volunteered at The Hope Foundation in Kolkata, India in 2008, and at Suas Educational Development in India and Kenya in 2007. Their volunteer roles involved contributing to local development and working in challenging conditions.

Overall, Jayne O Connell has a strong background in customer success and account management, with experience in diverse industries and a demonstrated commitment to community service.

Jayne O Connell completed their education in a chronological manner. Jayne attended Crescent College Comprehensive from 2000 to 2006. Jayne then pursued a Bachelor of Commerce degree with a specialization in German at the University College Cork from 2006 to 2010. In 2008, they participated in the Erasmus Program at WU (Vienna University of Economics and Business) to further their studies in German. From 2010 to 2011, Jayne enrolled in the UCD Michael Smurfit Graduate School of Business and obtained a Master's degree in International Business. Finally, in 2015 to 2016, they attended the Digital Marketing Institute to acquire a Professional Diploma in Digital Marketing, focusing on Digital Communication and Media/Multimedia.