Paul Brandt

Paul Brandt has a diverse work experience spanning multiple industries and roles. Paul most recently served as the Chief Experience Officer at GoodLeap LLC since September 2020. Prior to that, they were a Board Member at Execs In The Know, where they advocated for the Customer Experience Executive. From 2019 to 2020, Paul was the VP Customer Experience at Pizza Hut, responsible for ensuring exceptional customer experiences. Paul also held the position of SVP, Client Care Executive at Bank of America from 2018 to 2019, where they were responsible for overseeing the overall customer experience. Paul served as a Member of the Board of Directors at Workforce Connections from 2015 to 2018. Before that, Paul was the VP / Head of Customer Account Management at Tesla from 2014 to 2018, where they led a team of 1,700+ across multiple functions to deliver extraordinary customer experiences. Paul also held various senior director roles at Southwest Airlines from 2008 to 2014, overseeing business transformation services, labor strategy & economics, and strategic planning & implementation. Paul was an Honorarium Professor at The Wharton School from 2009 to 2013, where they taught executive education programs. Paul also worked at General Motors as a Director in digital marketing and as a Global Portfolio Manager & Global Strategy Lead for contact centers. Paul started their career as a Management Consultant at PricewaterhouseCoopers, where they focused on enterprise transformation initiatives and corporate turnaround planning.

Paul Brandt completed their education in a chronological order. Paul first attended Ferris State University from 1989 to 1993, where they obtained a Bachelor of Science (BS) degree in Marketing. Paul then pursued further studies at Walsh College from 1998 to 2000, earning a Master of Science (M.S.) degree in Information Management & Communication. In addition to their degrees, they also obtained an Associate of Applied Science (AAS) degree in Architectural Technology from Ferris State University, which they completed between 1989 and 1993.

In terms of certifications, Paul Brandt achieved the status of Certified Lean Six Sigma Green Belt & Executive Lean Six Sigma Green Belt in June 2017, although the institution is not specified. Furthermore, they obtained the Project Management Professional (PMP) certification from the Project Management Institute in November 2002.