Sales · Full-time · TN, United States
Do you want your career to have a purpose? Here at Goodwill, your work changes the lives of people with barriers to employment. You help people find a job. Other benefits of working at Goodwill?
Competitive Pay
Medical Benefits Including Dental and Vision
403(b) Retirement Plan
Competitive Paid Time Off
Cross-Training and Advancement Opportunities
Mileage Reimbursement
Join us at Goodwill!
JOB DESCRIPTION
TITLE: Retail Sales Associate
DEPARTMENT: Retail
REPORTS TO: Team Lead, Assistant Team Lead
FLSA STATUS: Non-Exempt
JOB SUMMARY:
Responsible for operating the POS system, computer, and credit card machine accurately. He or she assists customers in a professional and courteous manner. Responsible for following all guidelines and procedures of the Push System. He or she is responsible to Team Lead and Assistant Team Lead.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Obtain job tasks and duties daily from the Team Lead, Assistant Team Lead or Third Key Associate.
He or she must accurately operate the cash register, fax machine, and credit card verification terminal.
Must be a team player. He or she must actively participate in team meetings to improve sales, inventory levels, inventory floor plan, Push System process, and customer service.
Is responsible for providing professional customer/donor service. Be responsive to all customer inquiries. Greet and say “THANK YOU” to all customers and donors that enter the retail location.
Responsible for answering the telephone in a professional and courteous manner and directing calls to the appropriate party.
Become familiar with our Goodwill Mission and activities, in order to answer donor/customer inquiries and provide adequate information about the store, processing center, transportation/donation sites and the corporation.
Must know and follow the set guidelines and procedures of the Push System in placement and rotation of merchandise onto and off of the sales floor. Maintains sales floor inventory at proper levels.
Retail Personnel may not purchase any merchandise received at the store they are employed at. Employees must purchase from another Goodwill location. He or she cannot ring up family members or friends.
Assists in displaying merchandise attractively to draw customer interest (on sales floor, in windows).
Complete cash settlement report and any other reports as directed by Team Lead or Assistant Team Lead.
Adhere to Goodwill methods of payment: CASH; VISA, MASTER CARD, DISCOVER (debit/credit cards)
NO CHECKS.
Inform Team Lead or Assistant Team Lead of any supply or inventory shortages.
Maintain confidentiality of sales information.
Follow and maintain all established security procedures.
Follow and maintain all safety procedures at all times.
Maintain a safe and orderly work environment at all times.
All other duties as assigned by the Team Lead and Assistant Team Lead.
CORE COMPETENCIES
POS system, Credit Card, Computer skills.
Ethical Conduct.
Customer Service
Decision Making.
Cash Management
MINIMUM QUALIFICATIONS:
Training and Experience:
Physical/Sensory Demands:
Safety Statement:
“No job is so important and No service is so urgent that we cannot take the time to perform our work safely.”
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Employees are expected to adhere to Goodwill Industries of Tenneva Area, Inc. “Code of Ethics”.
Employees must abide by Goodwill Industries of Tenneva Area, Inc. compliance policies. The purpose of our corporate compliance program is to prevent and detect any criminal, fraudulent, unethical, or improper conduct and take appropriate corrective action.
Goodwill is an Equal Opportunity Employer