Elise Ratchford

Elise Ratchford is a seasoned professional with extensive experience in customer success and consulting, currently serving as a Flights Solutions Consultant at Google since February 2023. Prior to this role, Elise held the position of Customer Success Manager at Fitbit Health Solutions, where responsibilities included managing healthcare partnerships and developing onboarding resources for diverse clients. During tenure at Fitbit from October 2019 to May 2024, Elise successfully launched initiatives within Medicare Advantage programs and enhanced user engagement significantly. Prior roles included Director of Business Development at SurfMerchants LLC, where Elise led client training and change management, and Legal Placement Consultant at Update Legal. Elise began their career as a Research Assistant with the National Center for PTSD and completed a Bachelor of Arts in Psychology from Smith College in 2009.