Providing world-class service to all Gooten partners, big and small!
Aleksandar Zivic Gli...
Partner Support Team Lead
Aleksandra Šundić
Partner Support Agent
Andres Jinete
Partner Support Senior Team Le...
Daniela Ibarra Diaz
Partner Support Agent
Hector Sarmiento Car...
Partner Support Senior Agent
Ivan Jakovljevic
Partner Support Team Manager
Jelena Belic
Growth Operations Analyst
Kristina Djukicin
Partner Support Agent
Maria Alejandra Torr...
Partner Support Team Lead
Marta Gavrilović
Growth Operations Lead
Natasa Sisovic
Senior Manager, Partner Suppor...
Nemanja Nemo Ilić
Partner Support Agent
Nemanja Vasiljevic
Partner Support Agent
Nevena Zvizdic
Partner Support Operations Ana...
Sandra Stojanović
Lead Admin Specialist
Sandra Vukotić
Partner Support Operations Man...
Santiago Gaspar
Partner Support Agent
Sebastian Roa
Partner Support Agent
Sladjana Sumina
Partner Support Agent
Tatiana Villamizar
Partner Support Agent
Nemanja
My true calling is writing. I've had work published in three collections of queer-themed short stories in Serbia. I'm aiming at getting my debut novel published sometime this year (2022) hopefully.
Marta
Learning Japanese for years, still can't apply the knowledge!
Maria
I love books so much that I want a huge library, so I at least buy one physical book a month but read over 20 books a month.
Ivan
I love playing sports(basketball in particular) and enjoy long walks in nature.
Sandra
I have a crazy husky who runs away from home from time to time. He will find a way even if there is no hole in the fence. He also learned on his own to use the doorbell if the door is locked.
Andres
I have 10 plants and I treat them as my pets, all of them have names.
Hector
I've never stepped on the ground with my bare feet.
Nevena
I lived in an Indian Reservation in South Dakota with the Lakota Sioux Tribe for a while. Also, I am an actress in amateur theatre in Belgrade.
Santiago
I’ve travelled to different cities locally to sport competitions. Sport lover guy!
Nemanja
My mind is like clay. With enough practice and determination, I can excel at anything that does not require enrolling in a three/four/five-year college course. I believe that I am quite creative and knowledgeable as well which helps with brainstorming. I want to believe that I am a very compassionate, emphatic individual and that people around me enjoy my company.
Andres
I enjoy receiving all kinds of feedback, either good or bad when it's assertive, transparent, and well-communicated. Receiving it in a timely manner is also very important to me, not when it's too late to take action.
Santiago
I love receiving feedback in a live way such as phone, calls, meetings, so both sides will feel it real and focus on it having assertiveness and being open to learn, explain, thank, and improve.
Hector
La Invención del Viaje - Juliana Gonzalez https://www.amazon.com/invenci%C3%B3n-del-viaje-Juliana-Gonz%C3%A1lez-Rivera/dp/8491814620
Nevena
The Last Temptation by Nikos Kazantzakis
Daniela
There are two things that really energize me. One, a really fun colleague, I love laughing and spending a good time while at work. Two, a happy customer or manager. That really makes me feel like I've done things right.
Marta
"So much universe, and so little time." Terry Pratchett
Maintaining a high level of product and tech knowledge to best serve our partners, and share that knowledge with all of our partners, via support tickets, as quickly and efficiently as possible.
We are located in Colombia and Serbia, but eight different languages are spoken across the team.
Our team also has a robust onboarding program, and new hires are given the opportunity and all the tools necessary to master Gooten.
Our frequently updated documentation is a valuable resource for all new hires, no matter what their role is and which team they belong to.
We are located in two time zones, have 15-hour coverage, and are open for business 7 days a week. Most of our time is spent in Zendesk, responding to partners' inquiries, and in Gooten Admin, reviewing orders to ensure the best possible printing outcome.
Our favorite tool is Zendesk, and the Gooten Admin and Slack tabs are always open, but we also use a multitude of other tools and platforms too: payment platforms (Stripe, PayPal, Braintree), Grammarly, Loom, Confluence, JIRA, Airtable, Nexus Lite and spreadsheets.
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