Partner Support

About

Providing world-class service to all Gooten partners, big and small!



Meet the team

Fun facts

Marta

Learning Japanese for years, still can't apply the knowledge!


Maria

I love books so much that I want a huge library, so I at least buy one physical book a month but read over 20 books a month.


Ivan

I love playing sports(basketball in particular) and enjoy long walks in nature.


Sandra

I have a crazy husky who runs away from home from time to time. He will find a way even if there is no hole in the fence. He also learned on his own to use the doorbell if the door is locked.


Andres

I have 10 plants and I treat them as my pets, all of them have names.


Hector

I've never stepped on the ground with my bare feet.


Nevena

I lived in an Indian Reservation in South Dakota with the Lakota Sioux Tribe for a while. Also, I am an actress in amateur theatre in Belgrade.


María

I love staying home, but once in a while, I travel somewhere on a beach.


SG

Santiago

I’ve travelled to different cities locally to sport competitions. Sport lover guy!


Cristian

Not the kind of person who enjoys celebrating my birthdays.

What's the best professional advice you ever received?

María

Don't take anything personally.

How do you like to receive feedback?

Andres

I enjoy receiving all kinds of feedback, either good or bad when it's assertive, transparent, and well-communicated. Receiving it in a timely manner is also very important to me, not when it's too late to take action.


SG

Santiago

I love receiving feedback in a live way such as phone, calls, meetings, so both sides will feel it real and focus on it having assertiveness and being open to learn, explain, thank, and improve.

What was the last book you read?

Hector

La Invención del Viaje - Juliana Gonzalez https://www.amazon.com/invenci%C3%B3n-del-viaje-Juliana-Gonz%C3%A1lez-Rivera/dp/8491814620


Nevena

The Last Temptation by Nikos Kazantzakis


Cristian

The Silmarillion

What part of your job gives you most energy?

DD

Daniela

There are two things that really energize me. One, a really fun colleague, I love laughing and spending a good time while at work. Two, a happy customer or manager. That really makes me feel like I've done things right.

What is your favourite quote?

Marta

"So much universe, and so little time." Terry Pratchett


Behind the scenes


How we work

Our purpose

Maintaining a high level of product and tech knowledge to best serve our partners, and share that knowledge with all of our partners, via support tickets, as quickly and efficiently as possible.

What makes us unique?

We are located in Colombia and Serbia, but eight different languages are spoken across the team.
Our team also has a robust onboarding program, and new hires are given the opportunity and all the tools necessary to master Gooten.
Our frequently updated documentation is a valuable resource for all new hires, no matter what their role is and which team they belong to.

How we work

We are located in two time zones, have 15-hour coverage, and are open for business 7 days a week. Most of our time is spent in Zendesk, responding to partners' inquiries, and in Gooten Admin, reviewing orders to ensure the best possible printing outcome.

Our favorite tools

Our favorite tool is Zendesk, and the Gooten Admin and Slack tabs are always open, but we also use a multitude of other tools and platforms too: payment platforms (Stripe, PayPal, Braintree), Grammarly, Loom, Confluence, JIRA, Airtable, Nexus Lite and spreadsheets.

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